💬 🌸 Frequently Asked Questions (FAQs)

Here to help with fresh flower ordering, deliveries, and everything in between.

🚚 What days can I get fresh flower delivery in Perth?

We deliver fresh flowers Monday to Saturday across Perth.

To qualify for same-day delivery, please order by:

• 9:30am on Mondays and Saturdays

• 11:00am from Tuesday to Friday

Orders placed after these times, on Sundays, or on public holidays will be delivered on the next business day.

📍 What suburbs do you deliver fresh flowers to in Perth?

We deliver to South Perth, Perth CBD, and most surrounding suburbs using a trusted floral courier.

Deliveries typically arrive between 10am–6pm.

You can view delivery areas in the footer of our website or contact us to confirm your suburb.

✅ When ordering, please include:

• Full delivery address (include business name if applicable)

• Contact phone numbers

• Access notes for units, gated homes, or apartments

🍷 Can you deliver alcohol with flowers?

Yes, we can—but there are legal requirements:

• Alcohol must be 40% or less of your total order value (excluding delivery).

• An adult (18+) must be present to receive the delivery—we cannot leave alcohol unattended.

💵 How are delivery fees calculated?

Delivery fees are based on your postcode and select at checkout, or if picking up select pick up and in notes add time this helps us make sure your order is ready for you to collect.

If the correct fee isn’t selected, we may contact you before dispatch. The correct fee must be paid to proceed—this covers the courier charge.

🕒 Can I request a specific delivery time?

No - Due to ongoing global conditions and the significant increase in delivery service fees for timed deliveries, we have made the decision to no longer offer this service. We appreciate your understanding and continued support.

💐 Will my bouquet look exactly like the photo?

We always aim to match our images, but fresh flowers are seasonal. If a specific bloom or container isn’t available, we’ll substitute with a similar style, colour, and value.

🌸 Please note: Natural variations in colour and shape are part of what makes each bouquet beautifully unique!

🎨 Can I order a custom flower arrangement or bouquet?

Absolutely! We love creating one-of-a-kind designs. You’re welcome to:

• Visit us in-store

• Call us for a chat

• Send us a photo or idea

We’ll do our best to match your vision or use it as inspiration. Every piece is handmade with care.

🏡 What happens if no one is home when the flowers are delivered?

Here’s what we’ll do:

• Call the recipient or sender

• If unanswered, send a text message with delivery info

• Leave the flowers in a safe, shaded spot if possible

If it’s unsafe (e.g. hot day, gated property, alcohol included), we’ll return the order to our store.
📦 Redelivery can be arranged for an extra fee.

🔥 Is it safe to leave flowers outside on a hot day?

If it’s 35°C or higher, we will call before delivery, we won’t leave flowers or chocolates unattended.

Please ensure someone is home. If not, we’ll return the order to our store and contact you to arrange redelivery or pickup.

🌿 How do I care for my flowers and arrangements?

• Handle arrangements gently — some items contain wire or pins (e.g. gerberas, buttonholes)

• Keep flowers cool, but do not refrigerate or place directly under air-conditioning

• Corsages and preserved flowers may have sharp edges — handle by the ribbon or base

• Do not eat fresh flowers, dried petals, or flower food — they are decorative only

Corsages:

• Should be worn upward on the wrist

• Please don’t alter them — this can damage the design

• Let us know if the buttonhole is for a hire suit — we offer alternatives

🔁 What is your refund and cancellation policy for flowers?

As our products are handcrafted and perishable, we do not offer refunds for change-of-mind or non-event-related cancellations.

Cancellations:

• $20 fee for cancellations the day before delivery/pickup

• 50% fee for same-day cancellations

• Alternatively, we can issue a store credit to use later

🎓 Can fresh corsages and buttonholes be picked up or delivered the day before a school ball or event?

We recommend same-day pickup or delivery only, as these are wired and not stored in water.

🌡️ On hot days, please bring a cooler bag if travelling long distances.

💳 Can I get a refund for a corsage or buttonhole?

Refunds are only available if cancelled two full days before your pickup/delivery date, for fresh or silk. One week for real touch silk.

If your event is postponed, we’ll honour the order for the new date.

We don’t refund for change-of-mind or non-event cancellations — these pieces are made to order and time-sensitive.

🌸 Mother’s Day Ordering & Delivery Policy

Mother’s Day is one of our busiest and most special times of the year.
At Lilypilly Florist & Gifts, South Perth, every arrangement is handcrafted with care to ensure your gift arrives fresh, beautiful, and on time.

🌼 Flower Availability & Substitutions

Due to the high demand and seasonal nature of fresh flowers during the Mother’s Day period, some blooms may need to be substituted.

• Substitutions will always be of equal or greater value

• We will maintain the overall style, colour palette, and feel of your chosen design

• We only substitute when necessary to ensure quality and freshness

🚚 Delivery Information

• Deliveries are made throughout Perth Metro across the Mother’s Day weekend

• Due to volume, specific delivery times cannot be guaranteed

• Orders will be delivered between morning and early evening

• We recommend sending to a home address where someone will be available to receive the gift

⏰ Order Cut-Offs

To avoid disappointment, we recommend placing your order early.
Limited delivery capacity is available, and once we reach our limit, orders will close.

🎁 Product Variations

Some gift components (such as containers, hand cream scents, or confectionery) may vary slightly depending on availability, but will always be replaced with items of equal quality and value.

💗 Our Promise

Every order is created as if it were for our own Mum — with attention to detail, quality blooms, and a personal touch that has defined our florist for over 50 years.

👋 Still Have Questions?

We’re always happy to help!
📞 Call us on 08 9474 2340 or visit us in-store