Q. What days do you deliver?
A. We deliver Monday through to Saturday.

Same day delivery is possible if the order is placed before 10am from Tuesday to Friday, or before 9.30am Monday & Saturday. If orders are received outside of those hours or on a Sunday or Public Holiday, we will deliver the flowers the next day.

Q. Where do you deliver to?
A. We deliver to South Perth, Perth CBD and Perth surrounds using a specialist flower courier service, that deliver between 10am to 6pm. Please check the footer of our website to see which suburbs we deliver too. Please advise upon ordering if delivery is going to a business address, Please make sure that we have all information to ensure delivery, including phone numbers, information regarding gated property, units and appartments.

Delivery fees are dependant on postcode or area as stated, and is calculated at checkout.

Q. What if I need a delivery by a certain time ?

1. Not a problem we can now offer a timed delivery service, with Sherpa Delivery, call store to get the cost for delivery before ordering Ph: 08 9474 2340.

2. Please note: that this service is not part of our normal service delivery pricing and higher charges will apply to this service.

   
   Q. Will my bouquet be exactly the same as the image on your website?
   A. Flowers are seasonal and some varieties occasionally will be in short supply or not up to our standard of quality on the day. Therefore, we cannot guarantee the flowers you receive will be exactly the same as the flowers in the image.

In this instance, if particular blooms are not in stock we will substitute with another beautiful flower/foliage similar in colour, size and value. In some instances ceramic or glass pots may be substituted if the quality is not to our high standard, in this case we will replace with another type of ceramic or glass to the same value.

Q. I have a special request - Can you do custom a order?
A. Absolutely! You can visit us instore or phone us to discuss your order. Alternatively, you can send us an image of what you are after and we can go from there.

On occasion the creation may look slightly different to the provided image. We take great care to get as close to the base picture/idea as possible. Flowers are living things, and nature isn’t always perfect like a picture may be. Please be patient with us.

Q. What happens if no one is home when the bouquet/arrangement/hamper is delivered?
A. In the instance no one is home. we will follow the below steps -

1. We will attempt to call either the recipient or the customer to advise of our arrival.

2. If there is no answer, we will send a text message advising of our delivery.

3. We will always look for a safe, shady place to leave your order

4. OR, if the property is either gated, inaccessible, or it is a hot day, or if the order contains alcohol, we will return the order to the store and advise the recipient of where to pick the order up from. We can attempt redelivery, but there will be a further delivery charge.

   Q. What if there is an issue with my order?

   In the unlikely scenario that you have a problem or issue with your order, please contact us as soon as possible so that we can discuss it with you. We strive for excellence in our floristry & service and will always try to accommodate where reasonable & possible.

Q. I’ve ordered flowers for delivery but it is a really hot day - will this be okay?

Please try and find out if the recipient will be home, as we will not leave flowers or chocolates outside if no one home and it is over 30 degrees. This is because the flowers may wilt and dry in the heat.

If delivery is attempted on a hot day and no one is home, we will return the delivery to the store and let the recipient know where they can collect from. We can attempt redelivery but there will be a further delivery charge.

Q. Is there anything I should know about my flower?

Here are some in-the-know tidbits about some of our products -

Yes, flowers should always be treated with care and used as intended. Care should be taken when handling and storing.

Some floral arrangements may use wire (like gerberas), pins (Like buttonholes), glass or ceramics (as vases). Please be mindful of these when handling, as we would hate for someone to get hurt while mishandling the arrangement.

Flowers should always be kept in a cool place, but should not be stored in fridge as the cool, dry temperatures may harm flowers and turn them into lettuce.

Some preserved flowers have sharp edges. Likewise, roses have thorns. Please only hold these at the base or on the ribbon provided to avoid pinching yourself.

Corsages should be worn with the flowers facing up on the wrist. Do not rub it on your face, dress or suit, and avoid altering in any way as flowers are wired and sharp edges could cause harm. Corsages may be kept in the crisper/veggie cooler in the container we provide.

Care should be taken with pins for buttonholes. If using a hire suit, we suggest you advise us so we can come up with alternative solution if needed.

Finally - Our flowers may look lovely and delicious, but please do not eat them! If you find you have a hankering appetite for flowers, we sell Edible Flower Sprinkles by The Peel Thing for this very purpose.

Q. Can I pick up or have corsages and buttonholes delivered the day before the school ball?

A. No. We can not guarantee that your corsage will be in good condition by the night if made the day prior, as corsages and buttonholes are wired and not in water. We recommend picking up on the day of, or having it delivered on the day of the ball, only. If it is a hot day we recommend bringing a cooler to store in if travelling great distances.

Q. I ordered a corsage and or buttonhole and changed my mind, can I get a refund.

A. We appreciate your interest in our corsage and buttonhole products for your special occasions. We would like to inform you about our policy regarding refunds for these items.

Refunds for corsages and buttonholes will be granted only under specific circumstances. If you decide to cancel your order, we can provide a refund, but this request must be made at least two full days prior to the scheduled pick-up or delivery date. This allows us to manage our inventory and resources effectively while ensuring that we can accommodate other customer orders.

In the case of school balls, we understand that unforeseen situations can arise. If the school event is canceled or rescheduled, we will hold your funds and honour your order for the rescheduled date. We want to make sure that you have your corsages and buttonholes ready for the event when it takes place.

However, it's important to note that refunds will not be issued for simply changing your mind or for reasons unrelated to the event. We put a lot of effort into crafting and preparing our products to meet your specifications, and last-minute changes can be challenging for us to accommodate.

We strive to provide you with the best products and services possible, and we appreciate your understanding of our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing us for your special occasion needs.